Legal Document

Imprint / Legal Notice

Provider information (Madeira, Portugal)

Represented by: Owner — Le Petz Hotel das Mascotes Lda.

Online Dispute Resolution

European Commission ODR platform: https://ec.europa.eu/consumers/odr

We are not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.

Liability for Content

As service providers, we are responsible for our own content on these pages in accordance with general laws. Liability is only possible from the time we become aware of a specific infringement. Content is removed immediately upon notification.

Liability for Links

Our website may contain links to third-party websites. We are not responsible for the content of external sites.

Copyright

All content created by Le Petz Hotel das Mascotes on this website is protected by Portuguese and EU copyright law. Any reproduction, modification, or commercial use requires written permission.

General Terms & Conditions (AGB) – Pet Hotel

Booking & Admission

• Complete and accurate owner and pet information is required.
• Pets must be healthy, vaccinated, and free from contagious diseases.
• Owners confirm legal guardianship and responsibility for their pets.

Stay & Care

• Professional care, feeding, and supervised socialization for dogs.
• Emergency veterinary care is authorized, with costs borne by the owner.
• Any behavioral issues or special needs must be disclosed before check-in.

Fees & Payment

• Payment for services is due at booking or upon arrival.
• Additional charges may apply for extended stays, special care, or veterinary treatments.

Liability & Responsibility

• Owners are liable for any damages caused by their pets.
• The hotel is not liable for pre-existing conditions or normal pet interactions.
• Late collection of pets may incur additional fees.

Termination

• The hotel may terminate the stay if a pet's behavior endangers other animals or staff.
• Owners are responsible for collecting pets on time and settling any outstanding fees.

Socialization & Activities (Dogs)

• Participation in social activities is only with the owner's consent.
• The hotel may exclude pets from activities if safety or welfare concerns arise.

Privacy Policy

Effective Date: 01.09.2025

Data Collection

• Owner: Name, email, phone, NIF
• Pet: Name, microchip, species, health status
• Stay details: Booking dates, instructions, socialization consent
• Website: Browser, IP address, cookies, analytics

Purpose of Data

• Manage bookings and provide professional pet care
• Ensure pet health and vaccination compliance
• Authorize emergency veterinary care
• Improve services through anonymized analytics

Legal Basis

Contract necessity, consent, legitimate interest (GDPR)

Your Rights

• Access, correct, delete, or transfer your data
• Withdraw consent at any time
• Object to processing based on legitimate interest
• File complaints with the data protection authority

Contact: info@lepetz.com

Cookies & Analytics

We use cookies, Google Analytics, Facebook Pixel, and similar tools. Non-essential cookies require consent; users may opt out at any time.

Third-Party Services

Services include Google, Facebook, Instagram, YouTube, reCAPTCHA, Google Maps & Fonts. All third-party data processing is GDPR-compliant.

Liability & Responsibility

• Owners confirm legal ownership and responsibility for their pets
• Pets must be healthy and vaccinated
• Emergency veterinary care is authorized
• Fees and obligations are clarified in the AGB